Delivery & Returns
Deliveries
The shipping and delivery rates charged by Kitty Brown Boutique are:
UK:
| Order Value | Shipping and Delivery |
| £0.00 - £39.99 - 2nd Class Signed For | £3.00 |
| £40.00 and over - 2nd Class Signed For | Free |
| Royal Mail 1st Class | £6.00 |
| £40.00 and over - Royal Mail Express Weekday Delivery by 1pm | £10 |
Royal Mail Express Weekday Delivery parcels will be delivered by 1pm the next weekday (Monday - Friday) for items ordered before 4pm (excludes public holidays). Please see Royal Mail's website for terms and conditions on their services.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We offer refunds for non-sale in-store and online purchases within 14 days. If you prefer you can either exchange or receive a credit note. Any sale items can be exchanged for other products or a credit note.
Faulty Items
If you find a manufacturer's fault with the item you have bought please return the item to the store within 30 days and we will offer a full refund or a replacement. Damage to items due to wear and tear are not covered by our policy.
If you have any queries, please contact us and we will pleased to help you. kitty@kittybrown.co.uk or by phone on 01524 733243
EU deliveries
We are sorry that we are unable to deliver to the EU at this time. We apologise to our European customers and thank them for their previous custom. We are reviewing the situation regularly and will resume deliveries to the EU as soon as we are able.
Nous sommes désolés de ne pas pouvoir livrer à l'UE pour le moment. Nous nous excusons auprès de nos clients européens. Nous reprendrons les livraisons vers l'UE dès que possible.
Es tut uns leid, dass wir derzeit nicht in die EU liefern können. Wir entschuldigen uns bei unseren europäischen Kunden. Wir werden die Lieferungen in die EU so bald wie möglich wieder aufnehmen.
Shipping and delivery for orders placed in € or US$ will be charged at the prevailing exchange rate at the time of ordering as determined by Kitty Brown Boutique.